Shipping and Returns Policy

Shipping:

All orders will be shipped via National Optical Distributors, with shipping mode (cold-chain, overnight, road) dependant on products ordered, shipment weight and volume

Returns/Exchange policy:

We will not exchange expired or very short-dated stock.

Damaged goods must be advised within 7 days of receiving the goods.

Stock received in error can be returned for credit or exchange and the returned stock must be received in a re-saleable condition within 7 days.

Stock ordered incorrectly may be returned at customers cost (freight will not be credited).

All stock remains the property of Good Optical Services until the invoice is paid in full.

PLEASE CONTACT US BEFORE RETURNING ANY COLD CHAIN PRODUCTS